Curated Answers
Common inquiries from our ecosystem participants.
How does waste collection work with Colibris?
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Colibris organizes door-to-door collection of recyclable waste for households and businesses. You can schedule a pickup through our platform, and our teams will collect your recyclable waste at the agreed time. The waste is then sorted and sent to appropriate recycling facilities.
What types of waste are accepted?
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We collect recyclable materials such as paper, cardboard, plastic, glass, and metals. Please visit our 'Recyclable Waste' section for a complete list and instructions on how to prepare your waste before collection.
How can I book a collection?
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You can book a collection directly through our website or via our mobile application (coming soon). Simply log into your account, choose a date and time, and confirm your appointment. You will receive a confirmation email.
What are the benefits of the Colibris online store?
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Our online store offers eco-friendly products from committed partners. Every purchase supports sustainable initiatives, and delivery is carried out during your waste collection, helping reduce our carbon footprint.
What should I do if I have a problem with my order or collection?
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For any issue, contact our team through the contact form on the 'Contact Us' page or by phone at (+216) 58 330 734. We will respond as quickly as possible to help resolve your concern.
How can I track the status of my collection?
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Once your appointment is confirmed, you will receive notifications by email or through our mobile application (coming soon) to track your collection status in real time.
Is Colibris available in my area?
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Currently, our services are available in Tunis and selected surrounding areas. Contact us to check whether your address is covered or to request an extension of our services.
